Member area Stepcenter Account FAQs

• How does the Stepcenter Account work?
• I have registered for Stepcenter Account but I still can't login. Help!

Question: How does the Stepcenter Account work?

Answer: Easy! If you have no Stepcenter Account please proceed to registration. The Stepcenter Account is guaranteed free of costs as long as you don't upgrade to premium membership and it is anonymous. After registration you will get a cofirmation request via email. You have to click on the link in that email to complete your Stepcenter registration. On this way we validate your email address in order to help you if you forget your password. Your email address won't be used for any other purposes.

As soon as your Stepcenter account is activated you can login with your username and your password at the Stepcenter Member area. With your Stepcenter account you can save your settings, manage your favorite lists and add new contents like step moves to Stepcenter indexes. You will stay logged on on this computer until you click on the Logout link. For security reasons after 24h a new login will be necessary.

Please note that the Free Stepcenter Account won't give you access to the exclusive contents on Stepcenter.com. You have to purchase the Premium Membership in order to view them.

New Premium Membership is not available anymore.

Question: I have registered for Stepcenter Account but I still can't login. Help!

Answer: If you have registered for Stepcenter Account and still can't login please check these items:

1. Your registration process must be completed. After registration you will receive an confirmation request via email. You have to follow the instructions in this email to confirm your registration. If you didn't receive any email from Stepcenter you have probably typed a wrong email address. Please ask the administrator to delete your wrong application quickly. Then you can register again using your preffered username. Unconfirmed accounts will be deleted automatically after 30 days.

2. The most login problems result of the wrong typed username or password. Please note that the password is cAsE-sEnSiTiV. That means: "cat123" is not equal "Cat123". Please check that you type no leading or trailing spaces before or behind the username. You can't see these spaces, your login will fail nevertheless.

3. Probably you have forgotten your password. Please go to the link Forgot your password? and type your email address in the form. We will sent the instructions for resetting your password to you via email.

4. Your browser has to accept cookies in order to login with Stepcenter Account. Please check your browser settings. If you have changed your browser settings please try to login again. More infos about cookies.

5. If your login still doesn't work please send me a message Please tell me your username so I can check it (not your password!)